{"id":32890,"date":"2026-06-15T13:16:47","date_gmt":"2026-06-15T11:16:47","guid":{"rendered":"https:\/\/www.azvo.hr\/evaluation\/prituzbe-u-postupcima-vanjskog-vrednovanja-kvalitete\/"},"modified":"2026-06-15T13:35:24","modified_gmt":"2026-06-15T11:35:24","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/azvo.hr\/en\/evaluation\/complaints-and-appeals\/","title":{"rendered":"Complaints and appeals"},"content":{"rendered":"<div class=\"wp-block-lead-text mb-40 lg:mb-60 lg:-mt-[8rem]\">\n  <p class=\"font-serif text-xl sm:text-2xl leading-normal\">The Agency for Science and Higher Education enables parties to pursue prescribed legal remedies within external quality evaluation procedures and further permits participants to file complaints concerning improper conduct of persons or bodies (against which there is no other legal remedy).<\/p>\n<\/div>\n\n\n<p class=\"mb-10 text-base leading-normal\">\n  \nBy submitting an appeal and\/or complaint to a reasoned proposal of the Accreditation Council,<em> <\/em>pursuant to the provisions of the <u>Act on Quality Assurance in Science and Higher Education<\/u> (\u201cOfficial Gazette\u201d, No. 151\/22), as well as by instituting an administrative dispute against the Agency\u2019s final decision, pursuant to the provisions of the Act on Quality Assurance in Science and Higher Education and the <u>Administrative Disputes Act<\/u> (\u201cOfficial Gazette\u201d, No. 36\/24), a party may, within the administrative procedure or administrative dispute, request a formal review of the manner of conduct and\/or the outcome of the procedure.\n\n<\/p>\n\n\n<p class=\"mb-10 text-base leading-normal\">\n  \n\n\n<\/p>\n\n\n<p class=\"mb-10 text-base leading-normal\">\n  \nBy submitting a complaint, in the manner described at the provided <a href=\"https:\/\/www.azvo.hr\/wp-azvo-files\/uploads\/2026\/06\/AZVO26061210060.pdf\">link<\/a>, participants may request a review of the conduct of persons or bodies involved in the execution of the procedure, at the organizational level of the Agency.\n\n<\/p>\n\n\n<div class=\"my-40 lg:my-60 flex gap-60 flex-col\">\n\n      <!-- Prikaz samo datoteka -->\n  \n      <div class=\"basis-1\/2\">\n      <div class=\"flex gap-5 items-center mb-10\">\n        <svg class=\"w-[1.5rem] h-[1.5rem] stroke-grey dark:stroke-grey-100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" >\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M18.375 12.739l-7.693 7.693a4.5 4.5 0 01-6.364-6.364l10.94-10.94A3 3 0 1119.5 7.372L8.552 18.32m.009-.01l-.01.01m5.699-9.941l-7.81 7.81a1.5 1.5 0 002.112 2.13\" \/>\n<\/svg>        <h4 class=\"uppercase font-bold text-sm tracking-wide leading-tight\">Files<\/h4>\n      <\/div>\n      <ul class=\"flex flex-col gap-0 divide-y divide-grey-200 dark:divide-grey-700 border-y border-grey-200 dark:border-grey-700\" data-stagger-list>\n              <li>\n          <a href=\"https:\/\/www.azvo.hr\/wp-azvo-files\/uploads\/2026\/06\/AZVO26061210060.pdf\" target=\"_blank\" class=\"group hover:bg-red-50 dark:hover:bg-red-950 flex justify-between items-center\">\n            <span class=\"py-20 font-semibold text-lg group-hover:text-red dark:group-hover:text-red-500 group-hover:translate-x-15 transition duration-300 block h-full\">Complaint and appeal<\/span>\n            <div class=\"group-hover:-translate-x-15 transition duration-300 shrink-0\">\n              <span class=\"hidden sm:inline-block text-xs font-bold text-grey-400 dark:opacity-60 tracking-wide mr-10\">PDF | 2 MB<\/span>\n            <svg class=\"inline-block w-[1.5rem] h-[1.5rem] stroke-red dark:stroke-red-500\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M3 16.5v2.25A2.25 2.25 0 005.25 21h13.5A2.25 2.25 0 0021 18.75V16.5M16.5 12L12 16.5m0 0L7.5 12m4.5 4.5V3\" \/>\n<\/svg>            <\/div>\n          <\/a>\n        <\/li>\n            <\/ul>\n    <\/div>\n  \n  \n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>By submitting an appeal and\/or complaint to a reasoned proposal of the Accreditation Council, pursuant to the provisions of the Act on Quality Assurance in Science and Higher Education (\u201cOfficial Gazette\u201d, No. 151\/22), as well as by instituting an administrative dispute against the Agency\u2019s final decision, pursuant to the provisions of the Act on Quality &hellip; <a href=\"https:\/\/azvo.hr\/en\/evaluation\/complaints-and-appeals\/\">Continued<\/a><\/p>\n","protected":false},"author":173,"featured_media":0,"parent":19826,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints and appeals - AZVO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.azvo.hr\/en\/evaluation\/complaints-and-appeals\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and appeals - AZVO\" \/>\n<meta property=\"og:description\" content=\"By submitting an appeal and\/or complaint to a reasoned proposal of the Accreditation Council, pursuant to the provisions of the Act on Quality Assurance in Science and Higher Education (\u201cOfficial Gazette\u201d, No. 151\/22), as well as by instituting an administrative dispute against the Agency\u2019s final decision, pursuant to the provisions of the Act on Quality &hellip; 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